Returns & Exchanges

APPRECIATION – We would like to thank you for shopping at Bud & Tony’s. Our return policy is below.

UNOPENED MERCHANDISE – You can return any “unopened” products or accessories within 21 days of delivery for a full refund. Please return the items using our RMA Process in your My Account using the shipping method that is convenient to you. Some products include free shipping, so for those products, if returned, our actual outbound shipping costs will be deducted from your return refund.

OPENED MERCHANDISE– “Opened” products or accessories can be returned within 21 days of delivery* but will be subject to a 15% restoking fee to cover testing, repacking, etc. Please return the items using our RMA Process located in your My Account area using the shipping method that is convenient to you. Opened returns must be in new and uninstalled materials and packaging.

No returned products or accessories will be accepted without our RMA Process being used. You can go to your My Account page and fill out our return RMA Form or call our support team to assist you.

NON-RETURNABLE ITEMS – Certain items that are Built-To-Order or Custom are not returnable. These items will be clearly marked as such in the product detail.

RETURN PROCEEDURE

• Call our support team or visit our RMA Process online, found in your My Account section, to obtain an RMA number.
• The RMA number and a copy of the form must be included in the return package.
• Include all paperwork, parts, and accessoriness in a secure package.
• All returned items must be brand new, uninstalled, unused, and in their original packaging.
• Do not write on or place labels directly on the manufacturer packaging.
• Send your package to the address on you RMA Form.
• Returned items will be inspected when they arrive.
• Keep the tracking number of your preferred shipper so that you can monitor its delivery.
• You can expect a refund in the same form of payment originally used for the purchase within 2-4 weeks of our receipt of the returned items.
• A 15% restocking fee may apply